The aim of this practice is to keep appointments running to schedule. However, priority will be given to urgent cases when necessary and this may cause delays.

Being late is annoying for patients and stressful for staff and doctors.  Quite often our consultations can run over time.  Just 4 minutes extra per consultation means that the doctor is 1 hour late at the end of the session. You can assist us by the following:

  • If you require a longer appointment advise the receptionist at the time of booking and a longer appointment time will be allocated.
  • Being understanding if the doctor suggests you come back to address remaining issues.
  • Understanding that a "fit in" or "brief" appointment is for really urgent / can't wait conditions on the day, and that the doctor will only deal with that urgent problem.

Reception staff will inform you where possible of any delay when you arrive.