Our Temporary COVID Precautions

COVID and Telehealth

We offer Telehealth appointments to all of our patients and these appointments can be booked via our Online Bookings. We will book a time with your doctor and they will call you for a phone consult. There may be a fee for your Telehealth or Phone consult. For more information about our fees please click here or speak to one of our reception team.

We ask you to NOT ENTER our practices if you:

  • Have cold or flu-like symptoms including a fever, cough, runny nose, sore throat, fatigue and shortness of breath.

  • Are a Close Contact or have spent time with someone who is COVID Positive.

  • Believe you have a runny nose due to hayfever.

  • You are unable to wear a face mask.

 

Mandatory Masks

Everyone in health care settings must wear a mask at all times.

At this time, all patients with a mask exemption and those who are unable to wear a mask inside our practices will be asked to wait outside or in their car until the doctor is ready to see them.

Please aim to arrive no more than 10 minutes early to your appointment (unless our staff instruct you differently) so that your wait outside will not be prolonged.

Please remember to wear your mask so that it covers your nose and mouth.

 

Waiting Outside / In Your Car

We may ask you to wait outside / in your car so that we can manage our waiting room and our infection control procedures. These include times when:

  • You have cold or flu-like symptoms including a fever, cough, runny nose, sore throat, fatigue, shortness of breath, loss of taste or smell, or diarrhoea and vomiting

  • You are a Close Contact or have spent time with someone who is COVID Positive

  • You have arrived significantly early to an appointment or your doctor is running late

  • Our waiting room is at capacity

  • You have an appointment for Clinpath

  • You are unable to wear a face mask when inside our practice

We apologise for the inconvenience at this time and appreciate your assistance in keeping all of our patients and staff safe.

 

Our COVID Precautions for Face-To-Face Consults

 

Managing cold and flu symptoms (including either a fever, cough, runny nose, sore throat, fatigue or shortness of breath)

Our current practice is to not assess any potentially infectious patients with a respiratory illness inside our practices. We will assist our patients with respiratory illnesses via Telehealth and Carpark Consultations, and in some instances by referral to GP-Led Respiratory Clinics. In the first instance, we recommend all patients to have a COVID Test to ensure they are COVID negative. Patients that have a negative COVID Test within 72 hours of their recent symptoms will be able to be booked in for a Face-to-Face (FTF) Carpark Consult. We will ask you to please bring confirmation of your negative test (usually an SMS confirmation) for your doctor to view.

 

For patients that have cold and flu symptoms (including either a fever, cough, runny nose, sore throat, fatigue or shortness of breath) and who don’t get a COVID test:

  • If you believe you cannot wait to have a COVID test before consulting with your doctor, we will triage the urgency of your symptoms via a Telehealth appointment. If you are experiencing a medical emergency, please dial 000 immediately.

  • If you do not want to get a COVID Test, you will only be eligible for a Telehealth appointment with your doctor. You may also choose to visit a Respiratory Clinic where they will assess anyone displaying respiratory symptoms.  We have a limited amount of Personal Protective Equipment (PPE) and are therefore unable to assess potentially COVID positive patients safely at our practice.

  • The exception will be for children aged 5 and under. If you believe your child should be seen FTF instead of having a Telehealth appointment, these requests will be discussed with your doctor to decide the appropriate actions to be taken. If it is a medical emergency, please dial 000.

  • If respiratory symptoms are determined by our GP's to not be contagious (e.g. a cough from asthma) then we will assess these patients in our practices. We expect our GP's to be able to determine from their Telehealth consultation the degree of care required and what follow up will be necessary.

  • Hayfever will be treated as a respiratory symptom until you have a negative COVID test or the symptoms have gone.

 

If you pass our screening and are coming in for a Face-To-Face consult:

  • Please do not come into our practices more than 10 minutes earlier than your appointment time.

  • Please attend your appointment by yourself (unless you need someone to assist you).

  • We encourage you to please use our hand sanitiser that is provided at our entrances.

  • When you approach our reception counter, we ask you to please stand on a yellow cross behind our screens.

  • We are asking all patients to pay via card where possible.  For patients that would like to pay with cash, at this time we ask that you have the correct amount for us to limit cash handling.

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We would like to thank all our patients who assist us in managing our patients who may be infectious:

  • Whilst we are still declared to be in this pandemic, our current practice is to not assess any potentially infectious patients with a respiratory illness inside our practices. We will assist our patients with respiratory illnesses via Telehealth and car-park consultations, and in some instances by referral to GP-Led Respiratory Clinics. In the first instance, you will receive a phone consult with your doctor or another doctor at our practice to determine the appropriate actions to be taken. If you are experiencing a medical emergency, please hang up now and dial 000 immediately.

 

For more information about Coronavirus, please click on the link below which will take you to Australia’s current Coronavirus (COVID-19) health alert:

https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

 

We thank you for your assistance in trying to keep you, all of our patients and our team safe during this time