Our Temporary COVID Precautions

COVID and Telehealth

We offer Telehealth appointments to all of our patients and these appointments can be booked via our Online Bookings. We will book a time with your doctor and they will call you for a phone consult. There may be a fee for your Telehealth or Phone consult. For more information about our fees please click here or speak to one of our reception team.

We ask you to NOT ENTER our practices if you:

  • Are COVID Positive, are a Close Contact or have spent time with someone who is COVID Positive.

 

Waiting Outside / In Your Car / Waiting In an Isolation Room

We may ask you to wait outside / in your car / in an isolation room so that we can manage our waiting room and our infection control procedures. These include times when:

  • You have cold or flu-like symptoms including a fever, cough, runny nose, sore throat, fatigue, shortness of breath, loss of taste or smell, or diarrhoea and vomiting

  • You are COVID Positive, you are a Close Contact or have spent time with someone who is COVID Positive

  • You have arrived significantly early to an appointment or your doctor is running late

  • Our waiting room is at capacity.

We apologise for the inconvenience at this time and appreciate your assistance in keeping all of our patients and staff safe.

 

Our COVID Precautions for Face-To-Face Consults

 

Managing cold and flu symptoms (including either a fever, cough, runny nose, sore throat, fatigue or shortness of breath)

We will assist our patients with respiratory illnesses via Telehealth and Face-To-Face Consultations in an isolation room or in the carpark. Patients that have had a negative RAT Test within 24 hours of their appointment can be seen at our practices. We may ask you to please bring confirmation of your negative test for your doctor to view.

 

For patients that have cold and flu symptoms (including either a fever, cough, runny nose, sore throat, fatigue or shortness of breath) and who don’t get a COVID test:

  • If you believe you cannot wait to have a COVID test before consulting with your doctor, we will triage the urgency of your symptoms via a Telehealth appointment. If you are experiencing a medical emergency, please dial 000 immediately.

  • If you do not want to get a COVID Test, you will only be eligible for a Telehealth appointment with your doctor. We have a limited amount of Personal Protective Equipment (PPE) and are therefore unable to assess potentially COVID positive patients safely at our practice.

  • The exception will be for children aged 5 and under. If you believe your child should be seen Face-To-Face instead of having a Telehealth appointment, they can be booked in as a Face-To-Face consult at our practices. If it is a medical emergency, please dial 000.

  • If respiratory symptoms are determined by our GP's to not be contagious (e.g. a cough from asthma) then we will assess these patients in our practices. We expect our GP's to be able to determine from their Telehealth consultation the degree of care required and what follow up will be necessary.

 

If you pass our screening and are coming in for a Face-To-Face consult:

  • Please do not come into our practices more than 10 minutes earlier than your appointment time.

  • We encourage you to please use our hand sanitiser that is provided at our entrances.

 

For more information about Coronavirus, please click on the link below which will take you to Australia’s current Coronavirus (COVID-19) health alert:

https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

 

We thank you for your assistance in trying to keep you, all of our patients and our team safe during this time