Frequently Asked Questions

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The aim of this practice is to keep appointments running to schedule. However, priority will be given to urgent cases when necessary and this may cause delays.

Being late is annoying for patients and stressful for staff and doctors.  Quite often our consultations can run over time.  Just 4 minutes extra per consultation means that the doctor is 1 hour late at the end of the session. You can assist us by the following:

  • If you require a longer appointment advise the receptionist at the time of booking and a longer appointment time will be allocated.
  • Being understanding if the doctor suggests you come back to address remaining issues.
  • Understanding that a "fit in" or "brief" appointment is for really urgent / can't wait conditions on the day, and that the doctor will only deal with that urgent problem.

Reception staff will inform you where possible of any delay when you arrive.

There is a cancellation fee of $22.00 for appointments not cancelled with an adequate advanced notice (charged at the discretion of individual doctors).

We encourage patients to notify us if they are unable to attend an appointment - this enables us to offer the appointment to another patient.

We are always on the lookout to add to our team individuals who share our values and ideals.

If you would like to be a doctor, nurse or receptionist in our team we encourage you to send us your CV to recruitment@eahc.com.au

 

Preliminary Application Questions for Job Applicants:

If you have any feedback that you would like to pass onto us, please give us a call or visit one of our surgeries.

Ph 8362 2233 - Marden.

Ph 8337 4580 - Newton

We really appreciate any feedback.

If you are unhappy with any aspect of the care you receive, please discuss this with the Practice Manager, Gina Bilibio or your doctor.

We believe problems are best dealt within the practice.  However, external complaints may be made to:

  • The Health and Consumer Complaints Commissioner on 1800 232 007
  • The Australian Health Practitioner Regulation Agency on 1300 419 495

When your account is paid in full you will receive a $15 discount off the gap payment.  You will also receive the medicare rebate from Medicare directly.

To collect your rebate we can:

  • Instantaneously refund your rebate onto your Savings or Cheque card via our Tyro Payments System (meaning you dont have to wait to get your rebate back). 

  • Send the account to Medicare online and if they have your bank account details they will deposit the rebate directly into your bank account (usually within 48 hours).  To access the form to register your bank details with Medicare click here.

  • Send the account to Medicare online and they will send you a cheque in the mail.

East Adelaide Healthcare provides home visits where possible by arrangement with the doctors. Please ask a receptionist in the first instance to arrange a time for a visit.

East Adelaide Healthcare welcomes new patients.  Normally the initial consult will be longer than a normal appointment.  If you are a new patient we require you to come 15 minutes earlier to fill out a New Patient Information form.

If you are a new patient and wish to complete the New Patient Information form prior to your appointment, you can print this form and bring it to your appointment.

A Transfer of Records form can also be printed and filled out.  This can be given to a receptionist at either surgery and they will forward to your previous GP.

At any time you are welcome to obtain a New Patient Information Kit from reception staff at either surgery.  This kit will have our new patient information forms, transfer or records form, brochures, doctors' information and our latest newsletters.

East Adelaide Healthcare provides pathology services at both the Marden and Newton Surgeries via Clinpath.

The hours for pathology collection are:

Marden Surgery:

  • Monday to Friday:   8.00am - 12.30pm and 1.00pm - 4.00pm

  • Saturday:                 8.30am - 11.30am

‚ÄčNewton Surgery:

  • Monday to Friday:   8.00am - 12.30pm and 1.00pm - 4.00pm

Clinpath Website

 

The reception and nursing staff at East Adelaide Healthcare are here to provide a  service of excellence to all patients.

East Adelaide Healthcare will not accept any form of abuse directed at staff or doctors.  Our practitioners will not tolerate this behaviour and will not continue to provide services to patients if it is found that their behaviour has been unacceptable.

Every patient's medical history is treated confidentially. However, at times relevant patient information may be passed on to another practitioner who is involved in that patient's care.

Your medical record is a confidential document.  It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

If you require a referral to a specialist, you need to make an appointment to see your doctor prior to visiting the specialist.

Patients requesting a referral without an appointment will be charged a fee:

  • Private:                      $30.00
  • Pensioner / HCC:     $20.00

Please note: it is illegal for any doctor to backdate a referral to a specialist. All referrals must be requested prior to your specialist appointment.

East Adelaide Healthcare provides a recall system for various health checks.

Please speak with your doctor or our nurses about this facility on 8362 2233.

A brief appointment is required for all prescriptions (including repeat prescriptions) - this appointment will be for the review and issue of the prescription.

A further appointment will be required for any further treatment.

If you require a prescription and are unable to make an appointment you may be able to arrange this outside of an appointment (subject to your doctor's evaluation of the circumstances).  The following fees apply:

  • Private Patients:               $15.00
  • Pensioners and HCC:      $10.00

The doctors will take urgent phone calls and non urgent phone calls if they are free at that time.

If  the doctor is unavailable, they will try to return your call when they are available.

Alternatively, you may speak to one of our registered nurses if it is an issue that they may be able to help you with.

All results are reviewed by your treating doctor and then given out to you (or anyone who is authorised to receive them on your behalf) by our Registered Nurses.

Please telephone between 10am - 4pm, Monday to Friday

Please note: Outside of these hours our nurse may not be available to give out your results

If you would like to authorise another person to receive your results, fill out our Authority to Obtain Results form and return it to either our Marden or Newton Surgery.